SUPPORT

Support

Response window: within 3 business days

Contact

For bug reports, question corrections, or general feedback, email hello@cysa-academy.com.

Reporting a question error

Include the question ID (visible in the review screen after answering) and a short note about what looks wrong. Corrections ship in the next content update.

Refunds

Refunds are handled by Apple through the App Store. Instructions are on Apple’s site: Request a refund for apps or content that you bought from Apple.

Common questions

My progress disappeared after reinstalling.

Progress lives in an on-device SQLite database. Uninstalling the app deletes that database. iOS does not automatically restore it unless you restored the device from a backup that included the app’s data.

Can I sync progress between devices?

No. The app has no accounts, no server, and no cloud sync. This is a deliberate design choice, not a missing feature.

Is the content updated over the air?

No. Question content ships inside the app binary and updates only through App Store updates.